Support
Help Desk
(C) Systems, LLC maintains a Help Desk available to our customers that operates 12 hours per day from 8:00AM to 8:00PM EST. At the Help Desk you will find consultants trained and authorized to deliver support on Room and Resource Manager and all of the products we provide.
All support requests will be acknowledged within 4 hours of initial contact. Support may be delivered onsite or through remote access using GoToMeeting, as determined by the consultant assigned to the service ticket. All support calls and responses are billed based on time and materials.
Contact us
You may contact us in any of the following ways:
- By completing the technical support request form
- Email support@csystemsllc.net (Please provide details as to the problem that you have encountered (when, how, error messages, etc.) The more information you can provide to us - the easier it will be for us to help you.)
- Phone (866) 687-8729 toll free, or main office at (732) 548-6100.
- Via our tech support portal. Customers are provided with a login to our support portal, which allows you to submit tickets and track the details and status of your support requests.